Make a referral to LifeCircle

To make a referral to LifeCircle, please fill out the details below. Once you’ve submitted a referral, a member of the LifeCircle team will contact the caregiver within 2 business days to schedule a session with a LifeCircle Guide.

More information on what LifeCircle’s service include, who and how to refer are below.

LifeCircle referral guide

What LifeCircle do

LifeCircle can help with the emotional, social and human aspects of caring for someone who is in the last stages of life.

We help carers in three ways:

  1. With one-on-one guidance. The guidance is from a trained guide who has cared for a family member or friend who has been through the same experience.
  2. With information about resources and services that may assist them.
  3. With community support from others who are going through or have been through the same experience.
Next:

Who to refer

LifeCircle offers support to the person doing the caring, as opposed to the patient.

LifeCircle is not religious and not for profit.

If you have a patient in the last stages of life, you will likely meet people who are their immediate ‘circle of care’. It is these people who would benefit from the support that LifeCircle provides.

Next:

What to expect

  1. Once you’ve sent a carer’s details to LifeCircle, a LifeCircle moderator will call the person you’ve referred within two working days.
  2. They will match the carer you have referred to a LifeCircle guide and find a time that suits everyone. We can usually schedule a session with a week of the initial scheduling call.
  3. The carer will get a reminder an hour or two before the session, then at the scheduled time the LifeCircle guide will call the carer.
  4. During the call the guide’s role is mainly to listen. They will not make judgements nor will they ask the carer to talk about anything you don’t feel prepared to discuss. Either party can stop the session at any time and everything discussed will be treated in strictest confidence.
Next:

Referral framework

LifeCircle is not seeking to standardise or homogenise the conversation, or the referral process in any way.  We do not intend to provide a verbatim guide, or narrative. Instead, through the codesign process we have developed a framework that provides key elements of this referral.

Every situation will be unique. We know you will bring your own experience, skill and nuance to these conversations. The following steps may be useful to follow.

1. Address the caregiver at the opportune time
For example, if the caregiver is showing non-verbal cues of distress, is struggling to manage or accept the situation, or may have questions that are difficult to cover meaningfully in the consult time.

Find the right moment to pivot the conversation to focus on the caregiver.

2. Acknowledge the complexity of the caregiver’s role
‘This is a very hard time for <insert name of patient> and it must also be a very hard time for you, too…

3. Suggest a referral and introduce LifeCircle
‘I’d like to refer you to an organisation called LifeCircle because they provide support for people who are caregivers – just like you.

LifeCircle provides information and can connect you to a LifeCircle Guide, who has been on this path and has some understanding of what is involved and what you might be going through right now. They might be someone you can lean on, and learn from…”

“It is a free service, not aligned with any religion, and can be accessed via telephone from your home.

I think this may be very helpful for you…”

4. Ask for the caregiver’s consent to refer
This can be a very simple request. “Are you happy for me to refer you to LifeCircle now?”

5. Use one of the referral tools to capture the caregiver’s name, mobile phone number, and the name of the person they are caring for.
Use the online portal, SMS, email, or fax.

6. Send the referral to LifeCircle

7. Give the caregiver a LifeCircle information card to take away

Next:
What LifeCircle do

LifeCircle can help with the emotional, social and human aspects of caring for someone who is in the last stages of life.

We help carers in three ways:

  1. With one-on-one guidance. The guidance is from a trained guide who has cared for a family member or friend who has been through the same experience.
  2. With information about resources and services that may assist them.
  3. With community support from others who are going through or have been through the same experience.
Next:
Who to refer

LifeCircle offers support to the person doing the caring, as opposed to the patient.

LifeCircle is not religious and not for profit.

If you have a patient in the last stages of life, you will likely meet people who are their immediate ‘circle of care’. It is these people who would benefit from the support that LifeCircle provides.

Next:
What to expect
  1. Once you’ve sent a carer’s details to LifeCircle, a LifeCircle moderator will call the person you’ve referred within two working days.
  2. They will match the carer you have referred to a LifeCircle guide and find a time that suits everyone. We can usually schedule a session with a week of the initial scheduling call.
  3. The carer will get a reminder an hour or two before the session, then at the scheduled time the LifeCircle guide will call the carer.
  4. During the call the guide’s role is mainly to listen. They will not make judgements nor will they ask the carer to talk about anything you don’t feel prepared to discuss. Either party can stop the session at any time and everything discussed will be treated in strictest confidence.
Next:
Referral framework

LifeCircle is not seeking to standardise or homogenise the conversation, or the referral process in any way.  We do not intend to provide a verbatim guide, or narrative. Instead, through the codesign process we have developed a framework that provides key elements of this referral.

Every situation will be unique. We know you will bring your own experience, skill and nuance to these conversations. The following steps may be useful to follow.

1. Address the caregiver at the opportune time
For example, if the caregiver is showing non-verbal cues of distress, is struggling to manage or accept the situation, or may have questions that are difficult to cover meaningfully in the consult time.

Find the right moment to pivot the conversation to focus on the caregiver.

2. Acknowledge the complexity of the caregiver’s role
‘This is a very hard time for <insert name of patient> and it must also be a very hard time for you, too…

3. Suggest a referral and introduce LifeCircle
‘I’d like to refer you to an organisation called LifeCircle because they provide support for people who are caregivers – just like you.

LifeCircle provides information and can connect you to a LifeCircle Guide, who has been on this path and has some understanding of what is involved and what you might be going through right now. They might be someone you can lean on, and learn from…”

“It is a free service, not aligned with any religion, and can be accessed via telephone from your home.

I think this may be very helpful for you…”

4. Ask for the caregiver’s consent to refer
This can be a very simple request. “Are you happy for me to refer you to LifeCircle now?”

5. Use one of the referral tools to capture the caregiver’s name, mobile phone number, and the name of the person they are caring for.
Use the online portal, SMS, email, or fax.

6. Send the referral to LifeCircle

7. Give the caregiver a LifeCircle information card to take away

Next: