How we work

Changing the experience of dying

LifeCircle’s emotive and empathetic view on dying, and how to help people through the lived experience of dying, forms the basis of our acumen and IP. It is remarkably unique both as a philosophy and as a business model. No other organisation in this country can lay claim to a similar range of acumen.

LifeCircle’s work is not clinically focused, nor it is centred on the practical processes around end of life such as estate planning. We believe these aspects of dying are very important, but that practical support of this kind is already available through other organisations.

Our focus is on the social, emotional and human aspects of dying. This is where we believe most of the work needs to be done. We design and implement solutions that change the experience of dying for people. We facilitate, connect and build capacity for the circle of people who care for the person who is dying (the circle of care). The circle of care may include families, friends, customers, employees, volunteers, staff and the broader community.

Our industry partnerships

Our business model centres on the formation of strategic partnerships with large, aligned operating entities whose businesses intersect in some way with end of life – Aged Care, Professional & Financial Services, Insurance and Health Services.

These partnerships are key to our achieving impact and scale. Our strategic partners have the expertise & resources required to deliver HCD-led end of life solutions for their clients, customers, employees, volunteers, staff and the broader community. They are able to commit funding for a minimum of 3 years ($500k -$1Million over 3 years).

Importantly our partners come to the table with a salient generosity of spirit around this work. Our partnerships are on a non-exclusive basis and our partners support the leveraging and commercialization of the solutions across other aligned businesses, within their industries. In this way our partners commit to building LifeCircle’s capacity.

Our shared value belief

Shared value is an important strategic driver for our partnerships. Our co-design solutions help our partners create measurable business value by identifying and addressing the social, emotional and human problems associated with the end of life that intersect with their business.

Each of our strategic partners has identified a shared value component to their partnership with LifeCircle.

This model makes transparent the value and the impact that LifeCircle and their partners each seek to achieve.

Our methodology

We are committed to co-designing & delivering solutions with our partners to help their target group within the circle of care. We use the Human Centred Design (HCD) methodology. This creative approach to problem solving starts with the people we are designing for and ends with new solutions that deliver real benefits to them.

We listen, design, listen, learn, build, test, listen, learn, scale and revise again to arrive at surprising, effective, innovative and impactful solutions.

We know that the end of life experiences that people aspire to have, and the experiences that play out, can be vastly different and highly personal. HCD methodologies help us to understand more deeply the complexities of the experience of dying, the individual events that impact people at this time and what is required for people to close this gap. We also know that it is difficult for people to find ways to learn from others who have experience of caring for someone who is dying. Most often this experience is not shared with others, and the learning and knowledge is lost. Through all of our work we are committed to help people continuously learn from the experience of others who have been there before them (both positive and negative) to help them build their own capacity, resilience and mental models for success.

Our operating model

Our partnership approach and Human Centred Design methodology means that we operate with a small, core team. We leverage the expertise within our partners and consultants in both the design and delivery phases. The requirements to ensure sustainability and viability of the solutions we implement are incorporated in the design and are evaluated in the review process (through the shared value approach).

With this lean agile structure we can respond quickly to new strategic or market opportunities that arise, in service of our purpose.

Our delivery approach

The solutions designed for people in the circle of care are reliant on two methods of delivery that work together to deliver & scale LifeCircle’s impact and purpose. The first is the person-to-person contact through developing capacity in the partner organisations to help staff, customers, clients & volunteers to help themselves & each other when caring for someone who is dying. Our co-design solutions with our partners are primarily focused in this arena.

The second method of delivery is through the digital channel. LifeCircle recognizes that we have a significant opportunity to increase our reach and scale through a digital platform. The digital channel also allows LifeCircle to build a community around end of life issues and experiences that leads to conversation, connection and capacity and ensures that knowledge gained by those who have experience in supporting people who are dying is shared and grows.
The digital platform will also allow us to reinvent the role that our Community Mentors used to hold by offering expert, mentor-led support, facilitation and advice provided on an individual needs-based level, through a moderated 24-7 digital platform. We are exploring the role of new technologies in providing the ‘sweet spot’ between human conversations and digital interactions.

Our social enterprise ethos

We operate with the discipline and focus of a commercial business, ensuring our activities deliver on our purpose and our resources are well managed.

The greater the change around attitudes to and the experience of dying the better we are performing.

LifeCircle has two funding streams. The primary funding stream is through our strategic partnerships with funds allocated to delivery of the shared value outcomes. Our secondary funding stream is philanthropic funding and in-kind/pro-bono support to cover overheads, such as the core team, rent, admin fundraising & partnership development expenses.

We are wholly independent and receive no government funding. Over 50% of our overheads are provided on a pro- bono, or lo-bono basis, by organisations and individuals who are deeply committed to our cause.

LifeCircle is governed by a dynamic mix of business leaders, entrepreneurs, and sector and industry specialists. Collectively we are driven by personal experience, a deep commitment to the impact we are creating and extensive knowledge of the sectors and industries most aligned with end of life – Aged Care, Professional & Financial Services, Insurance and Health Services.